Privacy Policy for 1 to 9

Thank you for choosing our app for your pregnancy tracking tools and doctor appointments. Your privacy and security are our top priorities. Please read this Privacy Policy carefully to understand how we collect, use, and safeguard your personal information.

1. USER ELIGIBILITY

Users must meet the legal age requirements specified by the laws of their country to use the app independently. If users are below the legal age, they must obtain parental or guardian consent before using the app. This ensures compliance with legal regulations and protects minors' privacy rights.If you are a minor i.e. under the age of 18 years, you shall not be eligible as a User of the 1 to 9 Platforms and shall not transact on or use the 1 to 9 Platforms. 1 to 9 reserves the right to deactivate and/or refuse to provide you with access to the Platforms if it is brought to our notice or if it is discovered that you are under the age of 18 years.

2. PLATFORM FOR SERVICES

Our app is available for download on Google Play Store, will be available on Apple App store soon. By downloading and installing the app from these platforms, users agree to adhere to the terms and conditions outlined in the Privacy Policy. This point clarifies where users can access the app and sets the framework for their consent to its terms.

3. Collection of Personal Information

We collect personal information from users during the account creation process and subsequent app usage. This includes essential details such as name, email address, date of birth, Aadhar card no., contact details and any other information required to provide personalized services and facilitate communication between users and healthcare providers. The collection of this information is necessary to enhance the user experience and ensure the app's functionality. All the personal information collected from the user is secured and cannot be misused.

4. YOUR ACCOUNT

Each user account created on the app is protected by a password chosen by the user. This password serves as a security measure to prevent unauthorized access to the account and the personal information stored within it. Users are strongly advised not to share their passwords with anyone to maintain the confidentiality and integrity of their accounts.

5. Security Measures

To safeguard users' personal information, we implement industry-standard security measures. These measures include encryption protocols, secure data storage practices, and access controls to prevent unauthorized access, alteration, or disclosure of personal data. By employing robust security measures, we aim to provide users with peace of mind regarding the protection of their sensitive information.

6. Safe and Secure calling

Video Calling Policy

6.1 Professional Use: Video calling is for professional purposes like consulting with a doctor.

6.2 Security: Calls are encrypted for privacy and security.

6.3 Conduct: Users must maintain professional behavior and adhere to our Code of Conduct.

6.4 Privacy: Data shared during calls is used for the video calling or voice calling service and handled securely.

(We use ‘Zegocloud’ for video-calling and therefore the policies are made accordingly)

7. Secure Chat Privacy Policy

7.1 Encryption: All chat communications between patients and nurses are encrypted to ensure confidentiality and security.

7.2 Access Controls: Access to chat conversations is restricted to authorized personnel only, with strict login credentials and role-based permissions.

7.3 Compliance: We adhere to healthcare privacy laws such as HIPAA, ensuring patient information protection and regulatory compliance.

8. Secure Storage of Medical Reports Privacy Policy

At our facility, safeguarding the confidentiality and security of patients' medical reports, including sonography, urine tests, and other diagnostic tests, is our top priority. Here's our privacy policy regarding the storage and security of such reports:

8.1 Encryption and Secure Storage: All medical reports, including sonography and urine tests, are stored in encrypted format on secure servers. Access to these reports is restricted to authorized healthcare personnel only.

8.2 Access Controls: Access to medical reports is strictly controlled and limited to healthcare professionals directly involved in the patient's care. Each authorized user is assigned unique login credentials, and access permissions are based on the principle of least privilege.

8.3 Confidentiality: Patient medical reports are treated with the utmost confidentiality. Healthcare personnel are trained on the importance of patient privacy and are required to adhere to strict confidentiality guidelines as outlined by HIPAA (Health Insurance Portability and Accountability Act) and other relevant regulations.

8.4 Data Retention: Medical reports are retained for the duration required by law and organizational policies. Once the retention period expires, reports are securely deleted from our systems to ensure compliance with privacy regulations.

8.5 Security Measures: we implement industry-standard security measures to protect medical reports from unauthorized access, alteration, or disclosure. This includes regular security assessments, software updates, and monitoring of access logs to detect and prevent any suspicious activity.

8.6 Patient Consent: Patients are informed about the storage and handling of their medical reports and provide explicit consent for the collection, storage, and use of their health information for treatment purposes.

8.7 Incident Response: In the event of a security incident or breach involving medical reports, we have established procedures for prompt investigation, notification, and remediation in accordance with applicable laws and regulations.

8.8 Policy Updates: This privacy policy is periodically reviewed and updated to reflect changes in technology, regulations, and best practices. Any updates to the policy will be communicated to patients through appropriate channels.

9. Pregnancy Photo Album Privacy Policy

9.1 Secure Storage: Your pregnancy photo album is securely stored on our encrypted servers for confidentiality.

9.2 Restricted Access: Only authorized personnel can access your album, ensuring privacy.

9.3 Confidentiality: We prioritize the confidentiality of your photos, adhering to strict privacy guidelines and regulations.